Store Policy & FAQ

At Heat and Thread™, each product is hand-poured, packaged, and prepared with care. As a small business, we value quality, transparency, and respect — both for our craft and for the customers who support it.

Please take a moment to review our store policies before placing an order.

Processing & Shipping

  • All products are handmade in small batches, so please allow 3–5 business days for processing before shipment.

  • Orders are shipped via USPS or UPS. Delivery times vary depending on your location, typically 3–7 business days within the U.S.

  • Once your order ships, you will receive tracking information via email.

  • We are not responsible for postal delays, weather disruptions, or incorrect addresses entered at checkout.

Returns & Corrections

  • Due to the handmade and aromatic nature of our products, returns and exchanges are not accepted.

  • Refunds are not issued under any circumstances, including order errors.

  • In the rare case of an incorrect or damaged order, please contact us within 3 days of delivery with clear photos of the product and packaging.
    We will review your order and offer a correction or replacement where appropriate.

Each order is crafted and inspected carefully, and we want to ensure your experience reflects that same care.

Cancellations & Order Changes

  • Orders may be cancelled within 24 hours of purchase.

  • Once production or shipping has begun, we cannot modify or cancel your order.

Eco-Friendly Promise

We are committed to sustainable luxury.
All packaging materials are eco-conscious, recyclable, or biodegradable, and our ingredients are selected with environmental responsibility in mind.

We encourage customers to reuse or recycle packaging materials whenever possible.

Allergy & Safety Disclaimer

Our wax melts and candles are made with natural soy and coconut wax and clean fragrance oils.
If you have sensitivities, please review ingredient details before use.
Never leave wax warmers or candles unattended. Keep away from children, pets, and flammable materials.

Frequently Asked Questions (FAQ)

Q: How long does it take to receive my order?
A: Processing takes 3–5 business days, followed by standard U.S. shipping times of 3–7 business days. You’ll receive tracking information once your order ships.

Q: Are your wax melts and candles non-toxic?
A: Yes. All products are made with a clean soy and coconut wax blend and phthalate-free fragrance oils. They are cruelty-free and vegan.

Q: Can I return or exchange my order if I don’t like the scent?
A: Because each product is handcrafted and made to order, we do not accept returns or exchanges based on personal scent preference.

Q: What if my order is wrong or damaged?
A: Please contact us within 3 days of delivery with photos of your order. While refunds are not issued, we’ll gladly provide a correction or replacement if an error occurred on our end.

Q: Do you offer custom or bulk orders?
A: Limited custom and bulk orders are available upon request. Please reach out via our Contact page to discuss your needs.

Q: Do you ship internationally?
A: At this time, we ship within the United States. International shipping may be introduced in the future.

Q: How should I store my wax melts?
A: Keep melts in a cool, dry area away from direct sunlight or heat to preserve their fragrance quality and longevity.